1. OPERATING HOURS
Uppercase Sdn Bhd, hereinafter referred as Uppercase, will provide the stipulated service during business hours from 8:00 am to 7:00 pm on Monday to Friday and Uppercase will adhere to any public holidays in accordance with Malaysian law for the state of Kuala Lumpur, Malaysia. Uppercase may also declare certain business day(s) as off day(s) provided that Uppercase were to give prior notice at least 5 working days in advance.
2. COMMUNICATIONS
Uppercase’s primary communication channel shall be via email and emails sent through the Uppercase Corporate Email Server to the email address provided by the Member on the registration form, which shall be deemed as delivered, accepted and understood from the time it is sent. It is the Member’s responsibility to update Uppercase with his/her latest working email address in the event of any changes differing from that stipulated in the registration form.
2. SALES AGREEMENT
The agreement made upon registration will be the services stipulated on your first term. Any request for modification and deviation from the original intended services without written consent from Uppercase shall not be considered and may incur additional costs. Upon renewal of your contract, services would be reverted to its standard package as listed on the Uppercase website.
3. USE OF THE ACCOMMODATION
The Member must only use the accommodation for office purposes and only for business stated in your Agreement or subsequently agreed with Uppercase. The Member must not use the name of Uppercase or any of its associated companies in any way in connection with his/her business.
4. TAKING CARE OF OUR PROPERTY
The Member must take good care of all parts of the workspace, its equipment, fittings and furnishings used. You must not alter part of it. You are liable for any damage caused by you or those in the workspace with your permission or at your invitation.
5. SUSPENSION OR TERMINATION
The Member must understand that Uppercase, in its sole discretion, may terminate, suspend your service(s) at any time, with or without notice(s), in relation to any outstanding invoice(s) or if any part of this Agreement is breached.
Upon such suspension or termination, the Member must immediately discontinue the use of our service(s) rendered to you and disclaim Uppercase as your workspace. Uppercase will not be liable for any losses or claims whatsoever that may arise from such instances.
Any usage of our service(s) after such termination and suspension shall be deemed as an act of trespassing.
6. REFUND POLICY
Uppercase membership fees are non-refundable.
7. LIABILITY
Uppercase makes no representation or warranties, express or implied, of any kind to the Member or any third party regarding its services. Uppercase shall use reasonable efforts to provide the agreed services, however, in no event shall Uppercase be liable to the Member, or any third party, for any claims for loss or damages as a result of any action or inaction by Uppercase.
8. FRAUDULENT USE OF SERVICE
The member agrees that he/she will not use Uppercase’s name, services and premises for any illegal, fraudulent, illicit, unfit and/or unethical purpose. Uppercase is the sole arbitrator to decide on the validity of the Member’s purpose of using its services. It is agreed that Uppercase is not responsible for any international civil and criminal law violations on the Member’s part.
9. INDEMNITY
The Member indemnifies and agrees to hold Uppercase harmless from and against any claims by the Member, and/or any employee, agent or invitee of the Member for any loss, damage, expense or claim, loss of information, damage or errors including whether caused by any act or omission of Uppercase.
10. MISCELLANEOUS
It is understood that Uppercase is only offering a service and is not affiliated nor related to the Member. Uppercase will not be the Member’s guarantor and/or responsible for any loan, credits and borrowing of money. Should we receive any threat from any party that affects our employees (emotionally or physically), premises or business operation, Uppercase will report the case to the Police immediately and Uppercase reserve the rights to terminate your service immediately without any compensation.
Uppercase may modify this Terms of Use Agreement at its sole discretion and will be considered as accepted by the Member upon Uppercase’s notice to him/her in regards to the changes through its primary communication channel shall no objections whatsoever be received from the Member within 72 hours of notification.
11. CLIENT PRIVACY
Uppercase guaranteed that all Members’ information will be kept with strict confidentiality and will not be sold or released to any third party. However, Uppercase is at its sole discretion to reserve the rights to release to Member’s information to a third party if Uppercase suspect or believe that the Member has breached any part of this Agreement.
12. MODIFICATION OF SERVICES
Uppercase may at any time modify or discontinue, temporarily or permanently, its services (or any part of them) with or without notice and liability to anyone. Should price increments be necessary, Uppercase will give the Member 21 days notice in writing/email.
13. MATTERS BEYOND OUR CONTROL
Uppercase shall not be held liable for any breach of these Terms of Use caused by circumstances out of our control, including fire, lighting, flood or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving our employees), network disputes, power failures or acts of local or central Government or other competent authorities.
14. JURISDICTION
The laws and jurisdiction of Kuala Lumpur, Malaysia shall govern any and all matters of dispute between Uppercase and the Member.
